Client Support Services

Client Support Services description.

Our Services

One-to-one Management
Break Fix
The Ottawa Area Information Technology Consortium (OAITC) Help Desk mission is to serve as the primary point of contact for all Information Technology services and to provide consistent communication and support in a professional, competent, and timely manner. The OAITC Help Desk is the primary point of contact for reporting all telecommunication, computer and network problems.
All incoming calls are logged and pursued until customer satisfaction is achieved.
The OAITC Help Desk provides a single point of contact to report any technology issues.
- The Help Desk can assist you with:
  - Network
  - Phone
  - Software
  - Conference Setup
  - Related Tasks

Highlights

Meet the Team

Rex Thelen Chief Technology Officer 616-738-8940, ext. 2063 Send an Email
Skip to end of staff cards Skip to start of staff cards
Adam Le Assistant Chief Technology Officer 616-738-8940, ext. 4048 Send an Email
Skip to end of staff cards Skip to start of staff cards
Brent Gustafson Lead Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Dane Machiela Lead Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Michael Mummert Lead Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Jared Saucedo Lead Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Tyler Vredeveld Lead Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
William Kelly Desktop Administrator 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Tyler Avink Support Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Bryce Boonstra Support Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Matt Jager Support Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Kyle Leathers Support Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Dylan Meyer Support Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Sam Ogden Support Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Carlos Pacheco Support Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Steven Wise Support Technician 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Eric Ray Coordinator/One To One Specialist 616-738-8940 Send an Email
Skip to end of staff cards Skip to start of staff cards
Natalie Gannon Help Desk Tier1 Specialist 616-738-8940, ext. 3001 Send an Email
Skip to end of staff cards Skip to start of staff cards
Colin Wujcik Help Desk Tier1 Specialist 616-738-8940, ext. 3022 Send an Email
Skip to end of staff cards Skip to start of staff cards